Refund policy

 

30 Day Happiness Guarantee

Making you happy is our top priority. If you are not satisfied with your most recent order, you may return it for up to 30 days from the point of purchase.

Orders exceeding 30 days or totaling over $99 will be evaluated on a case-by-case basis. Expedited and international shipping are non-refundable. Shipping costs for international returns are paid by the customer.

Do you take everything back?
Not quite everything—but almost! Because we’re not the manufacturer of the Tri-Jet fogger, we cannot refund that particular item. However, the foggers do carry a 5 year warranty from the manufacturer for parts and labor.

Accidentally order a product to the wrong address?

We will assist in rerouting or recovering packages ordered to an incorrect address, but all shipping and recovery costs are the responsibility of the customer. The original order and shipping charges are non-refundable if the package cannot be recovered. Please double check the address before submitting your order and call us immediately if changes need to be made.

For all other questions, please contact us directly at 800-842-1464.


Notice for Canadian Customers

Due to recent issues with shipping Canadian orders our policy has changed. Canadian customers may incur additional duties at the border. This is outside of our control and at the discretion of Canadian Border Services. The customer is responsible for these fees. We are no longer able to refund or reship Canadian orders that are refused by the customer, including shipping fees. If your package arrives damaged or incomplete, please accept the order and we will replace or reship the necessary items.


Subscriptions

If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. You can also manage your subscriptions by logging in to your account and navigating to the "Subscriptions" tab.

Shipping costs will not be reimbursed for subscription refunds.